Shipping policy
Last Updated: November 5, 2026
Currency: United States Dollar (USD)
Canedeco, operated by CANEDECO LLC, provides standard shipping for eligible Wooden Tissue Box orders to selected destinations in North America, Europe, and Oceania.
This Shipping Policy explains our shipping destinations, processing times, transit times, estimated total delivery times, shipping charges, free-shipping thresholds, tracking, international shipping, damaged shipments, and other delivery-related information.
1. Shipping Destinations
Canedeco currently ships to the following destinations.
North America
United States
Canada
Europe
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Oceania
Australia
Shipping availability is confirmed during checkout.
If a destination is unavailable during checkout, Canedeco may not currently offer standard shipping to that location.
2. Shipping Rates and Delivery Times
| Region | Countries Covered | Processing Time | Transit Time | Estimated Total Delivery | Standard Shipping | Free Standard Shipping |
|---|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 business days | 6–10 business days | 7–12 business days | USD 29.99 | Orders of USD 499 or more |
| Europe | United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal | 1–2 business days | 8–12 business days | 9–14 business days | USD 39.99 | Orders of USD 599 or more |
| Oceania | Australia | 1–2 business days | 10–14 business days | 11–16 business days | USD 49.99 | Orders of USD 699 or more |
Delivery estimates are stated in business days and are not guaranteed arrival dates.
3. North America Shipping
Countries Covered: United States and Canada
Processing Time: 1–2 business days
Transit Time: 6–10 business days
Estimated Total Delivery: 7–12 business days
Standard Shipping: USD 29.99
Free Standard Shipping: Orders of USD 499 or more
4. Europe Shipping
Countries Covered: United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal
Processing Time: 1–2 business days
Transit Time: 8–12 business days
Estimated Total Delivery: 9–14 business days
Standard Shipping: USD 39.99
Free Standard Shipping: Orders of USD 599 or more
5. Oceania Shipping
Country Covered: Australia
Processing Time: 1–2 business days
Transit Time: 10–14 business days
Estimated Total Delivery: 11–16 business days
Standard Shipping: USD 49.99
Free Standard Shipping: Orders of USD 699 or more
6. Order Processing Time
Orders are normally processed within:
1–2 business days after successful payment confirmation
Processing may include:
Payment confirmation
Order review
Shipping-address verification
Inventory confirmation
Product inspection
Design or variant confirmation
Component verification
Protective packaging
Shipping-label preparation
Carrier coordination
Processing time occurs before carrier transit begins.
7. Business Days
Business days are generally Monday through Friday, excluding applicable public holidays.
Saturday, Sunday, and public holidays do not normally count toward standard processing time.
Carrier schedules may differ.
8. How Delivery Time Is Calculated
Estimated total delivery time is calculated as:
Processing Time + Transit Time = Estimated Total Delivery Time
For example:
1–2 business days processing + 6–10 business days transit = approximately 7–12 business days total for North America
9. Free Standard Shipping
Free standard shipping applies when the eligible product subtotal reaches:
North America: USD 499 or more
Europe: USD 599 or more
Oceania: USD 699 or more
Unless otherwise stated, free-shipping eligibility is calculated using the eligible product subtotal after discounts.
Taxes, duties, and shipping charges do not count toward the free-shipping threshold.
Separate orders cannot be combined to reach a free-shipping threshold.
Free shipping applies to standard shipping only.
10. Shipping Charges at Checkout
The shipping amount displayed during checkout is the amount that applies to the customer's order.
Customers should review the complete order summary before submitting payment.
Canedeco aims to keep shipping rates and free-shipping thresholds consistent across the website, shopping cart, checkout, and applicable shipping settings.
11. Wooden Tissue Box Packaging
Wooden Tissue Boxes may require protective packaging to help reduce the risk of transportation damage.
Depending on the individual product, packaging may include:
Product box
Protective wrapping
Foam
Internal supports
Protective inserts
Corner protection where appropriate
Outer shipping carton
Component protection
Packaging methods may vary according to the product.
12. Product Components
Depending on the individual Wooden Tissue Box, a shipment may include:
Wooden Tissue Box
Removable lid where applicable
Sliding panel where applicable
Bottom panel where applicable
Other product-specific components
Only items specifically identified as included in the applicable product listing should be expected.
13. Multiple-Item Orders
Orders containing multiple products may be shipped together or in separate packages depending on fulfillment requirements.
Separate packages may:
Have different tracking numbers
Enter the carrier network at different times
Travel through different facilities
Arrive on different days
Receiving one package does not automatically mean that another package is missing.
14. Shipping Address Requirements
Customers are responsible for providing accurate and complete shipping information.
Please verify:
Recipient name
Street address
Apartment or unit number where applicable
City
State or province
ZIP or postal code
Country
Telephone number
Email address
Incorrect or incomplete information may result in:
Delivery delays
Failed delivery
Address-correction charges
Return to sender
Additional reshipping costs
15. Address Changes
If you notice an error in your shipping information, contact:
as soon as possible.
Please provide:
Order number
Full name
Original shipping address
Corrected shipping address
Address changes cannot be guaranteed once fulfillment or carrier processing has begun.
16. Address Changes After Shipment
Once a shipment has entered the carrier network, Canedeco may no longer be able to modify the delivery address.
Where available, the carrier may offer:
Address correction
Shipment intercept
Rerouting
Delivery management
Availability and related charges are determined by the carrier.
17. Tracking Information
Tracking information may be provided after shipment where available.
A tracking status such as Label Created does not necessarily mean that the carrier has physically collected the shipment.
Tracking may require additional time to update after shipment preparation.
18. Tracking Delays
Tracking updates may occasionally be delayed during:
Weekends
Public holidays
Carrier transfers
International transportation
Customs processing
High-volume shipping periods
A temporary lack of tracking updates does not automatically mean that the shipment is lost.
19. International Duties and Taxes
Orders shipped outside the United States may be subject to:
VAT
GST
Import duties
Brokerage charges
Customs-processing fees
Other destination-related charges
If Canedeco collects a particular charge during checkout, it will be displayed before payment is completed.
Charges not collected by Canedeco may be collected separately by:
Carrier
Customs authority
Brokerage provider
Applicable government agency
20. Customs Processing
International shipments may require customs clearance.
Customs processing is controlled by applicable authorities and may extend estimated delivery times.
Canedeco cannot guarantee customs-clearance times.
Customers may be required to provide additional information directly to a carrier or customs authority where necessary.
21. Delivery Delays
Delivery may occasionally be delayed because of:
Severe weather
Natural disasters
Public holidays
Carrier congestion
Transportation disruption
Customs processing
Remote delivery locations
Incorrect shipping information
Failed delivery attempts
Government action
Other circumstances outside reasonable control
A delayed shipment is not automatically considered lost.
22. Inspecting Your Shipment
Customers should inspect their Wooden Tissue Box reasonably soon after delivery.
Please check:
Outer shipping carton
Product box
Protective packaging
Wooden surfaces
Lid where applicable
Sliding or bottom panel where applicable
Tissue opening
Other included components
Correct design or variant
If the product appears damaged, defective, incorrect, or materially incomplete, contact Canedeco.
23. Damaged Shipments
If your Wooden Tissue Box arrives damaged, contact:
Please provide:
Order number
Photo of the shipping label
Photos of the outer shipping carton
Photos of internal protective packaging
Clear photographs of the product
Photos of the damaged area
Video where useful
Brief description of the issue
Please keep the product and packaging until Canedeco confirms the next step.
24. Defective Products
If your Wooden Tissue Box has a structural or functional issue, contact Canedeco.
Depending on the issue, we may request:
Photos of the product
Photos of the lid or panel
Photos of the tissue opening
Video where useful
Description of the problem
Please avoid permanent modification or repair before the issue has been reviewed.
25. Missing Components
If a required component appears to be missing, please inspect:
Product box
Protective inserts
Internal packaging
Component packaging
All delivered packages
If something is still missing, contact Canedeco.
Where practical, Canedeco may provide the missing component without requiring the complete Wooden Tissue Box to be returned.
26. Incorrect Product Received
If you receive a Wooden Tissue Box, design, finish, size, or variant different from the one shown on your order confirmation, contact Canedeco as soon as reasonably possible.
Please avoid:
Substantial use
Painting
Refinishing
Drilling
Cutting
Permanent modification
until the issue has been reviewed.
27. Package Marked Delivered but Not Received
If carrier tracking shows Delivered but the package cannot be located, first check:
Entrance or porch
Reception area
Mailroom
Household members
Neighbors
Building management
Carrier delivery notice
Available carrier delivery photograph
If the shipment remains missing, contact Canedeco with your order number and tracking information.
28. Lost Shipments
A delayed shipment is not automatically considered lost.
If the carrier officially confirms that a shipment was lost before delivery, Canedeco may provide an eligible replacement or refund depending on the circumstances and product availability.
29. Returned-to-Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed-delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs-related issues
After the shipment has been returned, Canedeco will review the circumstances and determine the appropriate next step.
Additional return or reshipping charges may apply where legally permitted.
30. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to be returned and reviewed before refund eligibility can be determined.
Carrier-return charges may apply where legally permitted.
31. Order Cancellation
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.
Once an order has entered carrier processing, standard pre-shipment cancellation may no longer be available.
Please review our Cancel My Order / Cancellation Policy for complete details.
32. Returns
Eligible returns after delivery are governed by our Return & Refund Policy.
Please contact Canedeco before sending any product back.
Do not independently return a Wooden Tissue Box to the Canedeco business address unless Canedeco specifically provides that address as the approved return destination.
33. Business Address and Shipping Origin
Canedeco's published business address is:
1600 S HAMILTON ST
CHANDLER, AZ 85286
United States
This address is provided for business-identification and customer-contact purposes.
It should not automatically be treated as:
A warehouse
Shipping origin
Manufacturing location
Customer pickup location
Return-processing location
unless Canedeco specifically confirms otherwise.
The fulfillment location applicable to an order may vary.
34. Consumer Rights
Nothing in this Shipping Policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
35. Changes to This Shipping Policy
Canedeco may update this Shipping Policy when:
Shipping destinations change
Carrier arrangements change
Shipping rates change
Free-shipping thresholds change
Processing times change
Estimated delivery times change
Business operations change
Applicable requirements change
The Last Updated date will be revised when an updated version is published.
36. Contact Canedeco
For questions about shipping, tracking, delivery, damaged products, missing components, incorrect orders, or address corrections, contact:
CANEDECO LLC
Brand: Canedeco
Business Address:
1600 S HAMILTON ST
CHANDLER, AZ 85286
United States
Phone: +1 (520) 406-6235
Email: help@canedeco.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Mountain Standard Time (MST)
For an existing shipment, please include your Order ID and tracking number whenever available.